I spent a month getting a tenvis camera fixed, because they asked me to do all the basic steps, one by one, each time I heard from them (they could only be contacted through email) and would only respond once or twice a week. I have to deal with tech support agents every day as a part of my job, and there is a high number of unmotivated, or downright apathetic reps. It doesn't lead me to believe they have any interest in solving the issues in their product, and if the upfront attitude is like that, there's a good chance the tech support shares the sentiment. I don't want to sound like I'm just complaining, but it's very frustrating to download something for the express purpose of seeing if you like the software, then having to pay to try it out, because the software doesn't work. the free version is completely broken, and there's no way of knowing if their support team is even remotely competent. I really have no interest in buying this if it's not going to work, and their support methods are this bad. usual people with little/no knowledge of the system. they don't have any moderators on this, apparently? Just.
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